Booking, cancellation & refund policy
Derm Haus is a small, family business. We offer amazing value in a beautiful clinic with highly trained staff. To be able to do this, we have to protect our appointment availability via the following cancellation policy.
Deposits
Most appointment types require a non-refundable deposit to be paid in order to secure your booking. The deposit amount will be credited towards your treatment.
When booking a Skin Consultation or Cosmetic Injectable Consultation we take a non-refundable deposit. Skin Consultation deposits can be used for any skincare products purchased on the day. Cosmetic Injectable Consultation deposits can be used for any treatments booked on the day. If you decide not to proceed with a treatment or product, the deposit is charged as a ‘Consultation Fee’ to cover the time our staff spends providing comprehensive, expert advice during your consultation.
Deposits expire after 12 months.
Cancellations & fees
We require a minimum of 48 hours notice to reschedule your appointment and for cancellations, to allow time to reallocate your appointment to another client.
Cancelling or rescheduling within 48 hours of your appointment or failing to attend your appointment:
Will result in your deposit being forfeited. A new deposit will need to be paid to secure your future booking, and
May incur a cancellation fee of 50% of the price of the service booked. We require a credit card to be added to your file to secure your appointment. The cancellation fee will be charged to your card on file.
For prepaid treatments and gift voucher appointments, cancellations made within 48 hours of your appointment or failure to attend your appointment will result in the treatment amount being forfeited.
We understand that extenuating circumstances may arise and we do assess these on a case-by-case basis.
Changing your appointment
When you make a booking, you’ll receive a confirmation email with the booking details and a link where you can change your appointment date/time and cancel your appointment. Alternatively, you can contact us via phone or email.
To amend or cancel your appointment online:
Locate your booking confirmation email
At the bottom of the email click the button that says ‘View or change my appointment’
Here you can make changes to your appointment or cancel it.
Reminder & SMS emails
When you book an appointment at Derm Haus you’ll receive a confirmation email to your nominated email account within 30 minutes of making the appointment. You’ll then receive a series of emails and SMS reminders the week leading up to your appointment.
Refunds
Please choose retail products carefully as we do not refund for change of mind. Refunds are only provided where there is a fault with a product.
Packages, pre-paid treatments and gift vouchers are non-transferable to other individuals and non-refundable.
Refunds will be provided where required in accordance with the Australian Consumer Law.